SAP INTEGRATION

Considerations when integrating with SAP +

How Cloud Elements reduces the pain for developers

What You Should Know About SAP’s APIs

SAP is a powerful ERP solution with a similarly powerful API. In fact, SAP estimates that more than 75% of all global transactions touch their applications. SAP’s suite of products supports mission-critical enterprise needs such as ERP, finance, digital supply chain, human capital management, and customer experience. Additionally, SAP BusinessOne is designed for small and medium businesses. For other software applications, integration to SAP goes hand-in-hand with serving global enterprises.

SAP is typically highly-customized for each customer and many instances still run on-prem. Before you begin building an integration, here are a few things you should know:

BAPIs & ABAP

The on-prem deployments of R/3, ECC, and S/4 require a BAPI connector (Business Application Programming Interface). ‘BAPIs’ wrap the internal layers of SAP’s business object model; ensure that user auth, business logic, and data validations execute when accessing or changing business objects; and are ‘released’ by SAP. SAP developers call BAPIs using the Advanced Business Application Programming (ABAP) language and external applications use the Java connector.

On-Prem Deployments

SAP product names map to releases; some enterprises run SAP R/3, which was released in 1997, or the later version SAP ECC (ERP Core Component). With the release of HANA databases, SAP released S/4 HANA and then S/4 HANA cloud.

Eventing

SAP applications do not provide webhooks or other polling-based, built-in eventing framework. You will need to build one using BAPI queries and you will need to manage event queries vs. API requests.

REST Conversion

Optionally, if you standardize to REST, when integrating to your customers’ SAP services you’ll likely be required to learn and use the BAPI Java Connector or need to hire/contract with a Java developer.

Authentication

SAP offers token-based and Basic (username and password) authentication; many enterprise users will want to manage users and roles via SAML SSO solutions.

Bulk & Pagination

SAP’s BAPIs for on-prem deployments support mass data transfer using specific file formats. S/4 HANA Cloud supports bulk operations, though for POST SAP recommends splitting the file at 100k records each and splitting 100k file recording into 2,000 to 5,002 packets with parallel processing and streaming enabled before calling OData Endpoint to optimize performance. For GET, SAP recommends reading data in 5k packets and splitting page data in multiple files—the OData page limit is 5,000, which means you will get a bad request if the page size is more than 4,999.

Why Using Cloud Elements Beats Coding Directly to SAP APIs

You can spend months learning SAP’s BAPIs, bulk limitations, error codes, etc., and creating necessary functionality on top of that, like polling for events. Instead, Cloud Elements removes much of the complexity for you, such as:

  • Normalized REST methods—we’ve done the conversion from SOAP/XML for you
  • Standardized auth experience for developers—more secure integrations with less work
  • 100% API-accessible & one-to-many—for app developers integrating to multiple ERPs
  • Eventing and Bulk frameworks out-of-the-box—why reinvent the wheel?
  • Discovery APIs & standardized query—write one query, use many times

Cloud Elements SAP Integration

Cloud Elements’ platform lets your teams develop and deploy SAP integrations faster, bringing new functionality to market sooner and dedicating more resources to your core product. Here’s how other Cloud Elements customers leverage integration to streamline processes for users and surface valuable insights.

See Our API Docs

Order-to-Cash

Seamlessly integrate closed-won opportunity data from CRM or ecommerce orders to streamline fulfillment and avoid duplicate data-entry tasks. Empower sellers with up-to-date product catalog data and drive greater productivity for the accounts receivable team.

Popular Endpoints

  • Docusign
  • Salesforce Sales Cloud
  • Oracle NetSuite
  • Microsoft Dynamics NAV
  • Microsoft Dynamics GP
  • Oracle JD Edwards
  • Magento
  • Square
  • SugarCRM
  • Recurly
  • Zuora
  • See the full catalog

Use Cases

  • Reduce clicks and busywork for sellers and avoid human errors
  • Ensure more accurate quoting by syncing product catalogs to CRM systems
  • Surface customer invoice and ticket status for sellers to generate upsell opportunities
  • Enhance inventory, materials, and vendor status insights with real-time data

Procure-to-Pay

Sync vendor management, requisitions, and bill processing to drive productivity gains for the AP team while also improving financial controls and visibility for the CFO. Cut down swivel-chair data entry, reduce errors, and cut file-based payment initiators.

Popular Endpoints

  • Tipalti
  • SAP Concur
  • TeamPay
  • Coupa
  • Tungsten Networks
  • SAP Ariba
  • Oracle NetSuite
  • Sage 200
  • QuickBooksFreshBooks
  • Orderful
  • Square
  • See the full catalog

Use Cases

  • Reduce swivel chair/dual-screen data entry to avoid human errors
  • Reduce manual rework when file-based batch payments fail due to data errors
  • Provide real-time visibility to the CFO and improve financial controls
  • Streamline expense management for a better employee experience

Lead-to-Customer

Stand out among the competition from awareness to purchase by delivering a cohesive customer experience. Activity integration powers dynamic content customization and triggers action by sellers on new leads from any channel. Cross-channel data aggregation deepens insight for marketers and sellers alike.

Popular Endpoints

  • Salesforce Sales Cloud
  • Salesforce Pardot
  • Infusionsoft
  • Oracle NetSuite
  • Microsoft Dynamics
  • Marketo
  • HubSpot
  • Oracle Eloqua
  • SendGrid
  • Act-On
  • SalesLoft
  • Terminus
  • See the full catalog

Use Cases

  • Reduce CRM clicks and populate reliable data for dashboards and reporting
  • Enrich marketing leads with data from CRM/third-party services
  • More granularly segment and nurture leads with insight engagement and content downloads
  • Generate ROI reporting in marketing platforms by syncing deal opportunities in your CRM

Real-Time Business Analytics

Quickly generate robust reporting by aggregating data across dozens of applications and NetSuite modules. Move beyond static, dated reports by automatically exporting the abstraction layer on a defined or event-driven schedule.

Popular Endpoints

  • SnowflakeSalesforce Applications
  • Marketo
  • Oracle Eloqua
  • Google Drive
  • Sharepoint
  • Jira
  • Oracle NetSuite
  • See the full catalog

Use Cases

  • Bring together sales, service, and marketing data into a single data warehouse
  • Synchronize analytics services and replicate data to take pressure off back-end systems
  • Create an event-driven data lake to serve real-time analytics

Issue-to-Resolution

Customers expect to deal with organizations and brands as a whole, not as isolated groups. Integrate customer data, orders, and support tickets across your entire customer footprint to quickly resolve issues and avoid embarrassing interactions.

Popular Endpoints

  • ServiceNow
  • Zendesk
  • Freshdesk
  • Jira
  • Oracle Service Cloud
  • Salesforce Service Cloud
  • See the full catalog

Use Cases

  • Sync tickets across multiple applications, creating cross-departmental customer support
  • Notify sales teams in real time for issues affecting their accounts
  • Create enhanced views for support agents and gain a 360-degree view of the customer
  • Automate capturing Net Promoter Scores (NPS) and customer feedback cycles

Hire-to-Retire

HR pros know that creating a seamless employee experience helps recruit and retain top talent. Automate onboarding tasks for new hires; smooth payroll, benefits, and expense management to remove day-to-day friction for employees; and unify data to better engage a global workforce.

Popular Endpoints

  • SuccessFactors
  • Workday
  • ServiceNow
  • Oracle Taleo
  • ZenDesk
  • Sage Intacct
  • HireRight
  • Bamboo HR
  • Cherwell
  • See the full catalog

Use Cases

  • Seamlessly integrate recruiting, applicant tracking, and offers for target candidates
  • Automate routine onboarding and offboarding tasks, reducing manual HR efforts
  • Generate requests for internal IT to provision licenses and troubleshoot problems
  • Easily capture and share exit interview information back to leadership

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