NETSUITE INTEGRATION

Considerations when integrating with NetSuite +

How Cloud Elements reduces the pain for developers

What You Should Know About NetSuite’s APIs

Oracle NetSuite is a powerful, cloud-based ERP solution with a similarly powerful API. From classic ERP needs like inventory management, accounting ledger, and AR/AP processes to CRM, email automation, human capital management, and global ecommerce, NetSuite coordinates dozens of business processes. For application developers, integration with NetSuite can open new markets and automate your users’ experience.

NetSuite is typically highly-customized for each customer. Before you begin building an integration, here are a few things you should know:

Eventing

NetSuite does not provide webhooks or other polling-based, built-in eventing frameworks. You will need to build one using SOAP queries and you will need to manage event queries vs. API requests due to the concurrency limitation.

Versioning

Two major versions are being used, 2016.1 and 2018.1, as well as additional minor versions, 2017.1 and 2019.1, and the latest is 2020.1—to ensure forward compatibility if your customers switch to the newer version.

Authentication

NetSuite supports both token-based and Basic (username and password) authentication, though Basic can lead to concurrency and security issues. The method to use will depend on your use case and you may need to support both.

Concurrency Limitations

NetSuite allows for 1 API call per user account at any given time; if more than one API call is made at the same time, all will fail and developers need to architect “gating” of API calls for a given user account.

Bulk Framework

NetSuite has asynchronous APIs for moving data in bulk. This can help with moving a large amount of data records depending on your use case. You will need to understand NetSuite queries using SOAP API calls.

REST Conversion

Optionally, if you standardize to REST, you may need to write Scriptlets, which you’ll then load into your customers’ NetSuite sandboxes, when integrating to their NetSuite services.

SOAP API

A strong working knowledge of the SOAP protocol is necessary. Conducting searches, (e.g. searching for a contact by email address), is complex. You may need to write scriptlets (JavaScript exposed as REST) to convert NetSuite’s SOAP protocols to REST in order to support HTTPS calls (prior to March 2020, NetSuite released its Restlet REST service but use requires knowledge of SuiteScript).

Why Using Cloud Elements Beats Coding Directly to SAP APIs

You can spend months learning the NetSuite endpoints’ unique methods, error codes, etc. and creating necessary functionality on top of that, like polling for events. Instead, Cloud Elements removes much of the complexity for you, such as:

  • Normalized REST methods—we’ve done the conversion from SOAP/XML for you
  • Standardized auth experience for developers—more secure integrations with less work
  • 100% API-accessible & one-to-many—for app developers integrating to multiple ERPs
  • Eventing and Bulk frameworks out-of-the-box—why reinvent the wheel?
  • Discovery APIs & standardized query—write one query, use many times
  • Targeted resources—different Elements for ERP, CRM, etc. help you cut through the clutter

Cloud Elements Netsuite application

Cloud Elements’ platform lets your teams develop and deploy NetSuite integrations faster, bringing new functionality to market sooner and dedicating more resources to your core product. Here’s how other Cloud Elements customers leverage integration to streamline processes for users and surface valuable insights.

See Our API Docs

Order-to-Cash

Seamlessly integrate closed-won opportunity data from CRM or ecommerce orders to streamline fulfillment and avoid duplicate data-entry tasks. Empower sellers with up-to-date product catalog data and drive greater productivity for the accounts receivable team.

Popular Endpoints

  • Docusign
  • Salesforce Sales Cloud
  • SAP S/4 HANA
  • Microsoft Dynamics NAV
  • Microsoft Dynamics GP
  • Oracle JD Edwards
  • Magento, Square
  • SugarCRM
  • Recurly
  • Zuora
  • See the full catalog

Use Cases

  • Reduce clicks and busywork for sellers and avoid human errors
  • Ensure more accurate quoting by syncing product catalogs to CRM systems
  • Surface customer invoice and ticket status for sellers to generate upsell opportunities
  • Enhance inventory, materials, and vendor status insights with real-time data

Procure-to-Pay

Sync vendor management, requisitions, and bill processing to drive productivity gains for the AP team while also improving financial controls and visibility for the CFO. Cut down swivel-chair data entry, reduce errors, and cut file-based payment initiators.

Popular Endpoints

  • Tipalti
  • SAP Concur
  • TeamPay
  • Coupa
  • Tungsten Networks
  • SAP Ariba
  • SAP S/4 HANA
  • Sage 200
  • QuickBooks
  • FreshBooks
  • Orderful
  • Square
  • See the full catalog

Use Cases

  • Reduce swivel chair/ dual-screen data entry to avoid human errors
  • Reduce manual rework when file-based batch payments fail due to data errors
  • Provide real-time visibility to the CFO and improve financial controls
  • Streamline expense management for a better employee experience

Lead-to-Customer

Stand out among the competition from awareness to purchase by delivering a cohesive customer experience. Activity integration powers dynamic content customization and triggers action by sellers on new leads from any channel. Cross-channel data aggregation deepens insight for marketers and sellers alike.

Popular Endpoints

  • SAP S/4 HANA
  • SAP C/4 HANA
  • Infusionsoft
  • Salesforce Sales Cloud
  • Salesforce Pardot
  • Marketo
  • HubSpot
  • Oracle Eloqua
  • Constant Contact
  • SendGrid
  • MailChimp
  • Act-On
  • SalesLoft
  • Terminus
  • See the full catalog

Use Cases

  • Reduce CRM clicks and populate reliable data for dashboards and reporting
  • Enrich marketing leads with data from CRM/third-party services
  • More granularly segment and nurture leads with insight engagement and content downloads
  • Generate ROI reporting in marketing platforms by syncing deal opportunities in your CRM

Real-Time Business Analytics

Quickly generate robust reporting by aggregating data across dozens of applications and NetSuite modules. Move beyond static, dated reports by automatically exporting the abstraction layer on a defined or event-driven schedule.

Popular Endpoints

  • SAP Analytics Cloud
  • Snowflake
  • Salesforce Applications
  • Marketo
  • Oracle Eloqua
  • Google Drive
  • Sharepoint
  • Jira
  • SAP S/4 HANA
  • See the full catalog

Use Cases

  • Bring together sales, service, and marketing data into a single data warehouse
  • Synchronize analytics services and replicate data to take pressure off back-end systems
  • Create an event-driven data lake to serve real-time analytics

Issue-to-Resolution

Customers expect to deal with organizations and brands as a whole, not as isolated groups. Integrate customer data, orders, and support tickets across your entire customer footprint to quickly resolve issues and avoid embarrassing interactions.

Popular Endpoints

  • ServiceNow
  • Zendesk
  • Freshdesk
  • SAP Cloud for Customer
  • Jira
  • Oracle Service Cloud
  • Salesforce Service Cloud
  • See the full catalog

Use Cases

  • Sync tickets across multiple applications, creating cross-departmental customer support
  • Notify sales teams in real time for issues affecting their accounts
  • Create enhanced views for support agents and gain a 360-degree view of the customer
  • Automate capturing Net Promoter Scores (NPS) and customer feedback cycles

Hire-to-Retire

HR pros know that creating a seamless employee experience helps recruit and retain top talent. Automate onboarding tasks for new hires; smooth payroll, benefits, and expense management to remove day-to-day friction for employees; and unify data to better engage a global workforce.

Popular Endpoints

  • SuccessFactors
  • Workday
  • ServiceNow
  • Oracle Taleo
  • ZenDesk
  • Sage Intacct
  • HireRight
  • Bamboo HR
  • Cherwell
  • See the full catalog

Use Cases

  • Seamlessly integrate recruiting, applicant tracking, and offers for target candidates
  • Automate routine onboarding and offboarding tasks, reducing manual HR efforts
  • Generate requests for internal IT to provision licenses and troubleshoot problems
  • Easily capture and share exit interview information back to leadership

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