Integration for Customer Experience Management

Enhance your digital customer experience by offering no-code integrations to the other data sources your customers rely on.

How Cloud Elements Can Help

The nature of today’s modern work environment is that we use over 1,300 applications within an organization to connect with people and systems. Whether you’re in the world of lead generation forms, prospecting emails, sales quotes, order management, or customer support, your app is likely generating customer data that needs to flow into the right systems of record.

 

Cloud Elements API integrations are built to embed into your app, taking the burden of building integrations off of your shoulders; and making your customers are happy with the no-code custom mapping and Formulas they can own.

Cloud Elements API Catalog

Put Integration into Your Users’ Hands

With multi-tenancy APIs, your app developers build the framework for integrating a full suite of CX integrations and then put transformations and data-mapping into the hands of end users. Offer low-code (no-code) custom integrations directly from your application to CRMs: Salesforce, Microsoft Dynamics CRM, Oracle, SAP, SugarCRM, Pipedrive, HubSpot CRM and over 130 other Elements.

Seamless Integration Experience

Offer a marketplace of integrations that are embedded in your app for a seamless user experience that doesn’t force your customers to figure out how to sync data on their own.

Offer Low-Code/ No-Code Setup

If your application has non-technical users, you need to offer a no-code way for them to connect your app to the ecosystem of customer data sources they already use.

Data Mapping and Custom Field Discovery

Each of your customers has a unique way of organizing their data. Allow them the flexibility to connect and sync the data they care about.

  • Customers of today don't want to leave the website or the app they’re using to enter into a contract or to conclude a transaction. The experience has to be seamless.

    Eric Prugh
    Eric Prugh Co-Founder & COO at PactSafe
  • Our customers want things that just work, and then expect for us to deliver that to them flawlessly. That’s why we partner with companies like Cloud Elements.

    Xavier Musy
    Xavier Musy Chief Architect at Swiftpage
  • “In 20 hours we sat down and wrote the entire integration between Allbound and Salesforce, via the Cloud Elements Platform. That’s for standard and custom objects."

    Kyle Burnett
    Kyle Burnett CTO and Co-Founder, Allbound

Our Customers Improving Their Own Customer Experience

Customer Experience Integration

Use Case Example:
Bi-Directional Lead and Contact Management

Cloud Elements Unified APIs

Manage interactions with current and potential customers through the entire customer lifecycle and centrally access data to offer optimal lead nurturing, customer service and sales engagement.

Objects:

  • Contacts / Business Partners
  • Leads
  • Accounts
  • Tasks
  • Users

Use Cases:

  • Get Contacts and Leads
  • Create Contacts and Leads
  • Create Tasks
  • Assign Owners to Leads

Ready to find out how Cloud Elements fits into your use case?