Help Desk Hub

UNIFIED API FOR LEADING CLOUD HELP DESK SERVICES.

The Cloud Elements Help Desk Hub is the first singular API to integrate customer service across the industry’s leading cloud help desk services: JIRA, Zendesk, Freshdesk, Freshservice, ConnectWise, Autotask, Oracle Service Cloud, ServiceNow, Salesforce Service Cloud, Desk.com, Help Scout, Cherwell and Wrike. With our “one-to-many” approach, developers write to one API to integrate all of the leading cloud help desk services for a fraction of the time and cost. Manage your incidents, priorities, statuses, users, etc. across leading cloud services using uniform API calls.

Uniform APIs Manage Cases Across Services

One-to-Many

Our “one-to-many” approach allows you write to one API and connect to all the leading services in the Help Desk Hub. Manage Contacts, Incidents, Users and even Custom Objects across services using uniform API calls.

Multi-Tenant Connectors

Our Elements support your multi-tenant application. One Element manages connections with an unlimited number of “instances” of each service. So you can have thousands of Jira or Zendesk accounts connecting with your application.

Authentication Simplified

The Help Desk Hub even manages the authentication into these services for you and even stores the authentication token, so you don’t have to worry about this in your application.

Monitoring, Logging and Maintenance

The Help Desk Hub automatically plugs in with our enterprise-class monitoring and logging console – providing real-time visibility into the performance and availability of these services. We even provide maintenance on changing API endpoints!

  • Select It

    Select from our growing catalog of cloud services.

  • Provision It

    Provision all your services and manage all your keys from one console.

  • Tag It

    Tags enable highly granular tracking and monitoring.

  • Gitit™

    Instantly deliver the current integration code to your GitHub™ account.

  • Monitor It

    Alerting, Logging and Analytics all in one place for all of your cloud services. We maintain the end points for you.

Contact Us

Thanks for your interest in Cloud Elements! Please send us a message and we will get back to you ASAP.

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