Help Desk Hub

UNIFIED API FOR LEADING CLOUD HELP DESK SERVICES.

The Cloud Elements Help Desk Hub is the first singular API to integrate customer service across the industry’s leading cloud help desk services: JIRA, Zendesk, Freshdesk, Freshservice, ConnectWise, Autotask, Oracle Service Cloud, ServiceNow, Salesforce Service Cloud, Desk.com, Help Scout, Cherwell and Wrike. With our “one-to-many” approach, developers write to one API to integrate all of the leading cloud help desk services for a fraction of the time and cost. Manage your incidents, priorities, statuses, users, etc. across leading cloud services using uniform API calls.

One-to-Many

Our “one-to-many” approach allows you write to one API and connect to all the leading services in the Help Desk Hub. Manage Contacts, Incidents, Users and even Custom Objects across services using uniform API calls.

Multi-Tenant Connectors

Our Elements support your multi-tenant application. One Element manages connections with an unlimited number of “instances” of each service. So you can have thousands of Jira or Zendesk accounts connecting with your application.

Authentication Simplified

The Help Desk Hub even manages the authentication into these services for you and even stores the authentication token, so you don’t have to worry about this in your application.

Monitoring, Logging and Maintenance

The Help Desk Hub automatically plugs in with our enterprise-class monitoring and logging console – providing real-time visibility into the performance and availability of these services. We even provide maintenance on changing API endpoints!

The Elements

Uniform APIs Manage Cases Across Services

Help Desk API Docs
Developer Portal