Support Options

Here you will find the current support options we have available. If you have a specific question or request, please go to https://support.cloud-elements.com.

Standard Premier Enterprise
Online developer guide, help docs, knowledge base
Online tutorials, webinars
API Change Manangement
E-mail Support
Phone Support Business Hours 24 Hours, 7 Days a Week, 365 Days a Year
Response Time In Queue Order 1 Business Day 1 Hour Response
Case Management

Additional Support Questions

Cloud Elements strives to offer the best support possible. Start with our extensive documentation and forums, all the way to live paid support, we aim to help you the fastest way possible.  Cloud Elements is built for developers and we will always have developers help you through your questions. Cloud Elements reserves a scheduled maintenance window from 05:00 until 07:00 GMT every Tuesday and Saturday to be able to provide you with the most up to date connections to the services your customers are using. Our operations are monitored 24 x 7 x 365, so any issue will be addressed in real time before you or your customers even notice. If by chance you notice an issue, please go to https://support.cloud-elements.com.