CLOUD ELEMENTS FAQ

We have answered some of the questions we often get asked by customers. If you have additional questions, feel free to email us at info@cloud-elements.com.

HOW DO YOU ENSURE DATA PRIVACY?
  1. Our streams use https. Most information is not persisted (kept) anywhere on our system, only streamed.
  2. If any information is information stored on our servers is encrypted at rest at with 256 bit encryption.
  3. The data we do have on our servers would be:* Time of API call start and end The JSON we need to trigger our endpoint applications.
    * The JSON on some services logs a file path name on the endpoint.
    * Tags attached to each transmission programmatically that you as the end user have programmed to “tag” the transmission as. For example, you may tag all files from a certain company, so when an ID is used, a tag on that file as you have defined is associated with that transmission.
    * The OAuth token and/or user name/password for the end system. All ID’s are tokenized as well as encrypted at rest with 256 bit encryption.
  4. On our Documents Hub, if you select and option to “batch files” we persist the data temporarily on our servers in order to “batch” the files and then after sending the batch, we delete any information stored temporally. Most files are streamed without touching our servers.
  5. Cloud Elements is Safe harbor compliant. Our certification is here.
DOES YOUR PLATFORM HAVE AN API THAT ALLOWS FOR DISCOVERY OF “HEY CLOUD ELEMENTS, WHAT INTEGRATIONS (ELEMENTS) DO YOU HAVE FOR ME?”

We have an API to get some of this information GET /elements:  http://www.cloud-elements.com/developer/full-api-documentation-elements/.

ONCE WE SELECT AN INTEGRATION, IS THERE A METHOD TO GET THE DETAILS FOR A GIVEN ELEMENT?

We have an API on discovering our Elements documented.

WHERE IS THE CLOUD ELEMENTS DEVELOPER DOCUMENTATION?

All of the Developer documentation for Cloud Elements is at this site http://www.cloud-elements.com/developers/

Contact Us

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