Cloud Elements participates in and has certified its compliance with the EU-U.S. and Swiss-U.S. Privacy Shield Framework. Cloud Elements is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov/list]
Cloud Elements is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently, transfers to a third party acting as an agent on its behalf. Cloud Elements complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Cloud Elements is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Cloud Elements may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Information We Collect:
When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:
Personal Data that We Manage in Our Services: The Cloud Elements service, either directly or through contracted third parties, transmits Customer data from Customer controlled applications and data stores to other Customer controlled applications and data stores. Some of the application information and data may include PII of Customer related individuals with whom Cloud Elements has no direct relationship. Cloud Elements neither stores nor reviews Customer data, and Customer data is encrypted before it is transmitted, except for the limited purpose of confirming the product is functioning properly (“Test Data”). Cloud Elements maintains the Test Data as confidential and does not disclose it to any third parties.
Non-Identifiable Data: When you interact with Cloud Elements through the Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you.
Cloud Elements may store such information itself or such information may be included in databases owned and maintained by Cloud Elements affiliates, agents or service providers. The Services may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors’ Internet service providers, Internet protocol (IP) addresses, browser type, referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site. It is important to note that no Personal Data is available or used in this process.
Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Services, Cloud Elements often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Cloud Elements may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. Cloud Elements may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Our Use of Your Personal Data and Other Information:
Our Disclosure of Your Personal Data and Other Information:
Cloud Elements is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Agents, Consultants and Related Third Parties: Cloud Elements, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
Legal Requirements: Cloud Elements may disclose your Personal Data if required to do so by law such as to comply with a subpoena, bankruptcy proceedings, or similar legal process or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Cloud Elements, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability. We may also disclose your personal information to any other third party with your prior consent.
You can visit the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services.
Links to Other Web Sites:
Cloud Elements takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to Cloud Elements via the Internet.
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
If you believe that Cloud Elements has not adhered to this Statement, please contact Cloud Elements by e-mail at firstname.lastname@example.org. We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation. If you and Cloud Elements are unable to reach a resolution to the dispute, you and Cloud Elements will settle the dispute exclusively in accordance with the JAMS International Arbitration Rules (http://www.jamsadr.com).
3001 Brighton Boulevard, Suite #642, Denver, CO 80216